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About BiM Health Ontario


Dedicated to helping people improve their health, reach their functional potential, and live fulfilling and rewarding lives.

Who We Are

Since 1993, Back in Motion Rehab Inc. (Back in Motion/BiM) has been dedicated to helping people improve their health, reach their functional potential, and live fulfilling and rewarding lives. 

BiM Health* is committed to improving the day-to-day functioning and quality of life of individuals living in Long-Term Care Homes. We also offer return-to-work-focused mental Health services for individuals across Ontario.

*BiM Health Services Limited Partnership (BiM Health) is affiliated with Back in Motion Rehab Inc.


Purpose


Helping people live better, healthier lives.

Our team of professionals will work with you to meet your health care goals.

Mission


To inspire meaningful change through accessible health solutions.

Our skilled staff explore unique challenges and provide creative solutions that lead to improved daily functioning and quality of life.

Our Core Values


BiM’s Core Values serve as guiding principles for all of our decisions and actions. Our Core Values ensure that we continue to deliver the standard of care required to help people live better, healthier lives.

Achieve Excellence – Do What it Takes

We aim to do our best and go the extra mile to achieve excellence.

Ask Questions – Seek Solutions

We value input, and recognize we do not have all of the answers. We respect differences of opinion and work together to find answers.

Teamwork – Achieve More Together

Everybody plays a unique and critical role in our success. Our strength lies in working as a cohesive team to achieve collective goals.

Respect All – Always

Everyone deserves respect at all times, along with accurate, timely, and continuous communication.

Measure Up – Evidence-Informed Practices & Innovation

We provide services founded upon a solid research base, keep abreast of the literature, and share what we learn. We are continually trying new things and improving what we do.

Honour Our Word – Do the Right Thing

We follow through with our promises, and make things right if we fall short.

Commitment To Our Core Values


BiM Health’s commitment to our Core Values is evident through our community engagement, service excellence, accessibility and inclusion measures, and environment sustainability initiatives.

Service Excellence

Key areas of service excellence are reflected in our Core Values, such as evidence-informed practices and innovation, continually asking questions to seek the best solutions, and doing whatever it takes to achieve excellence. We believe that external, independent evaluation of our services is essential to achieve continuous service improvement. 

Since 1998, several of our key occupational rehabilitation and brain injury services have been accredited through the Commission on Accreditation of Rehabilitation Facilities (CARF). CARF International is an independent, non-profit organization that surveys and accredits health and human services providers worldwide. Surveys include reviews of operations and service delivery practices, tours of clinic facilities, confidential interviews with stakeholders, and documentation reviews. Our current accreditation expires on April 30, 2025. 

In Ontario, we provide rehabilitation services for LTC Homes that have achieved full accreditation through Accreditation Canada. We are in compliance with the Standards of the Ministry of Health and Long-Term Care, and the Colleges of Physiotherapists and Occupational Therapists of Ontario. 

Regular satisfaction surveys will provide staff, Residents, and families with the opportunity to share feedback on the rehabilitation services they receive, to ensure that the needs of Residents and Homes are met. 

Our team of Quality Improvement Leaders makes sure that we continually measure our services, respond to feedback, and make ongoing improvements aligned with Standards put forth by accreditation bodies.

A recent CARF Survey commented on the high quality of our staff: 

“Staff members are to be recognized for their passion and commitment in working towards improving the quality of life for the clients they serve. It is evident through all aspects of the work they perform and the excellent relationships developed with their clients.”

Our accreditation is a public commitment that we strive to:

  • Involve persons served and their families in their service planning  
  • Respect individual cultural preferences  
  • Be accountable to our funding sources, referral agencies, and the community at large 
  • Address health and safety concerns, such as building safety and emergency preparedness 
  • Maintain management practices that are efficient, cost-effective, and based on outcomes and consumer satisfaction 

For more information about CARF International, the standards, or the survey process, visit www.carf.org.

Accessibility and Inclusion

BiM is committed to an environment of diversity and inclusion across the key elements of culture, ethnicity, age, socioeconomic status, communication, sexual orientation, gender identity, marital or parental status, communication and language, ability, and religion/spiritual beliefs. Through accessibility and diversity/inclusion planning, we uphold our Core Value of “Respect All – Always” as related to staff, Residents, families, and customers. 

Recent CARF Surveys support our efforts towards accessible, inclusive, and barrier-free services:

“The organization is complimented for its sensitivity to the cultural diversity needs of the clients it serves. Written materials and training activities reflect the priority the organization gives to cultures and backgrounds of the very diverse immigrant population it serves.”

“The organization recognizes the needs of staff and clients in all areas of accessibility and inclusion, and efforts to continuously cater to individual needs are commended.”

Environmental Sustainability

BiM is committed to the protection of our beautiful surroundings and environment. The mandate of our Director of Corporate Resources is to minimize our carbon footprint, through careful selection of products and green facility management initiatives. During staff training for green initiatives, we encourage carpooling, public transit, and cycling to work. 

On an annual basis, BiM purchases carbon offsets using the current Gold Standard Offset price. To contribute to carbon neutrality, we access environmentally sustainable products, equip facilities with energy-saving equipment, and ensure compliance with green processes. 

“The organization is commended for its emphasis on environmental sustainability, particularly in the area of disposal of material. It has educated the staff on the need to be environmentally conscious and the need to reduce, reuse, and recycle. The organization has considered energy conservation measures in its buildings and the purchase of carbon credits to offset its carbon footprint (CARF Survey Report – 2022).”


Awards

We aspire to be the best at everything we do. We have been recognized as a multiple award winning employer. Here are some of the awards we have earned across the years.

Employee Recommended Workplace Award 2018 and 2019

BiM received an Employee Recommended Workplace Award, a joint venture between The Globe and Mail and Morneau Shepell. Employees were asked to evaluate four areas of their life to compile a picture of their “Total Health”, including (1) Physical (biometric, medical and behavioural factors); (2) Mental (anxiety, depression, burnout and coping skills); (3) Work (engagement, productivity, safety and lost time risk); and (4) Life (financial security, relationships and work-life blending). Employees who completed the survey received an individualized report outlining current status and specific steps for improvement. BiM received an aggregate report on the organization’s overall health, and obtained a score that reflects a healthy workplace where employees are thriving. Areas of strength were highlighted, such as low tobacco and pain medication use, workplace diversity, respect, and strong support networks. The Survey provided an opportunity to foster shared accountability for improving health, engagement and productivity.

UnTapped WorkPlace Inclusion Awards 2018

BiM won the Diversity and Inclusion Culture Champion Award in the Medium-Sized Business Category. The UnTapped Workplace Inclusion Awards is the largest awards program in British Columbia recognizing the outstanding achievements of provincial employers and individuals who lead diversity and inclusion in the workplace. The award recognizes diversity and inclusion in relation to leadership, including hiring and engagement practices, communication, decision making, team building and strategic thinking; impact on the world of work; and innovation.

Psychologically Healthy Workplace Honors 2018

BiM is a winner of the American Psychological Association’s (APA) Psychologically Healthy Workplace Honors. The designation recognizes organizations from across the United States and Canada that have created work environments where employees and business thrive. In the multi-step application process, employers provide details about their healthy workplace practices, employees complete questionnaires, and psychologists appointed by the APA conducts site visits with the organizations’ leaders and employees. “The employers receiving this honor have demonstrated a commitment to programs and policies that take people and performance into consideration,” said David W. Ballard, PsyD, MBA, head of APA’s Center for Organizational Excellence. “The leaders of these organizations know that building a positive and successful workplace takes both well-designed practices based on good evidence and a supportive environment. The range of sizes and diversity of industries recognized show that any workplace has the potential to be a psychologically healthy one.”

Psychologically Healthy Workplace Honors 2017

BiM is the winner of the Psychologically Healthy Workplace Award in the category of small for-profit company. The Psychologically Healthy Workplace Award has competitions in 56 jurisdictions across North America. Started by the American Psychological Association, the award’s mission is to help inform businesses and other organizations how to create and sustain psychologically healthy workplaces, and to publically recognize companies and agencies exemplifying psychologically healthy practices. Applicants are evaluated on their efforts in the following five areas: Employee Involvement, Work-Life Balance, Employee Growth and Development, Health and Safety, and Employee Recognition.

What We Do

BiM Health’s team of experienced and knowledgeable professionals provides evidence-informed treatment and collaborative, flexible solutions, with a focus on fostering functional independence. BiM Health clinicians address the unique needs of Residents who have experienced strokes and other neurological conditions, recent falls, surgeries, pain, dizziness and balance disorders, or a decline in function due to a range of musculoskeletal or medical conditions.

Our Physiotherapists, Physiotherapist Assistants, and Occupational Therapists celebrate the uniqueness of each individual, and provide compassionate and Resident-centered quality health care services to achieve:

  • Improved daily functioning, including transfers, balance, mobility, and strength
  • Increased safety and prevention of falls
  • Decreased pain and joint stiffness
  • Access to equipment to help with mobility and daily functioning
  • Improved staff and family knowledge of ways to support Residents

Our People

Our people are our excellence. BiM Health is dedicated to attracting and retaining professionals who are experts in their field, to allow us to deliver exceptional service. Each person on our team plays a unique and critical role in supporting Residents of LTC Homes to improve their level of function and quality of life.

People First Approach

Our creative, loyal, and expert staff are the backbone of BiM Health. We are committed to providing a fun and collaborative work environment where people are supported with the tools and training they need to work effectively with Residents, families, and the Home’s clinical team. We support ongoing learning, through structured mentorship and training, leadership from the quality improvement team, and educational opportunities. We make sure that staff are able to grow and meet their professional goals. 

“The organization is commended for its comprehensive onboarding and mentorship program for new staff members. New staff members report feeling well supported and appreciate that their mentors remain available even beyond the onboarding period (2022 CARF Survey Report).”

“The organization is recognized for investing in its staff members so they feel supported and confident to seek promotion when positions become available, which ensures the longevity of the organization’s most valuable resources (2022 CARF Survey Report).”

Culture, Diversity & Inclusion

We are committed to an environment of diversity and inclusion across the key elements of abilities, culture, ethnicity, age, socioeconomic status, communication and language, sexual orientation, gender identity, marital/parental status, and religious/spiritual beliefs. We believe in equal opportunities for everyone to engage in meaningful work. Our staff recruitment practices are tailored to reflect the diversity of the communities we serve, to promote inclusion and enhance service delivery. We are a hardworking, fun group of individuals. We have been recognized as a diverse workplace with strong support networks and great people.  

“The organization promotes professionalism and kindness from the top down, as evidenced by the positive comments from the staff, clients, and other stakeholders related to their interactions (2022 CARF Survey Report).”

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